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Customer Complaints & Warranty Analytics

Customer Complaints & Warranty Analytics (1)

Text Mining Solution providing insights to improve quality and CSAT ratings linking customer complaints to design quality and warranty for fortune 1000 US auto manufacturer.

Modern Analytics Dashboard Overview

Key Benefits & Features

  • Improve warranty effectiveness, customer satisfaction by identifying key issues to focus and reduce wasted cycles in corrective actions.
  • Correlate filed issues to CAE simulation scenarios for providing root cause in designs for quick resolutions
  • Proactive maintenance for reduced warranty costs and higher customer satisfaction using technician data from dealers
  • Forecast and Trend Analysis to indicate degradation and timings of impact on JDP ratings for proactive improvement planning

Intuceo Managed Analytics Solutions for Customer Complaints & Quality

  • Text analytics from structured and unstructured data to understand root cause and improve quality.
  • Automatic NLP processing of unstructured customer, Tech and external survey narration rations and extract themes and sentiments reducing manual efforts from days to minutes
  • Advanced Machine Learning models to Correlate the themes to design, manufacturing and quality parameters and Predict quality degradation index.
  • Visual dashboarding applications for exploration and analysis.
Corporate Data Intelligence Workflow

The Intuceo Knowledge Engineering Platform utilizes proprietary Data Engineering, Text Analytics, and Visualization solutions to solve complex Business Challenges

Intuceo product suite: DataFuse, DataSharp, HiddenInsights, BoldVistas and InsightExplorer

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Latest Success Stories

Global Reach and Locations

Where We Operate

Jacksonville FL HQ

Jacksonville, FL (Americas)

Strategic and operational nerve center
London UK Europe

London, UK (Europe)

Serving Europe & EMEA customers
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Bangalore, Hyderabad (India Centers)

24/7 global delivery and R&D

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